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 Within
30 days of the original purchase date, SmartMax will accept
the return of any product purchased directly from SmartMax.
We cannot process returns for products purchased from resellers
or other sources. |
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| 1.
Call 918.388.5900 or email csr@smartmax.com
and provide the following: |
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Your Name |
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Company Name |
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Product Name |
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Product Serial Number |
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Reason for Return |
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After
the above information has been received, a letter of destruction
will be provided in order to process your request. SmartMax
shall refund the purchase of the SmartMax product once the
product is reported by the customer as "destroyed"
and the letter has been executed and received at SmartMax.
Please allow 14 days for refund requests to be processed.
* If a refund check is to be issued, please
alllow 30 days. |
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 |
| 1.
Call 918.388.5900 or email csr@smartmax.com
and provide the following: |
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•
Your Name |
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•
Company Name |
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•
Product Name |
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•
Product Serial Number |
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| Once
this information has been supplied, you will be provided the
appropriate SmartMax License Transfer Form. This form is to
be completed and signed by both the "seller" and
the "buyer" and returned to SmartMax. The fee of
transferring a license is $85, which can be paid by either
party.
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| Free
telephone and email support is offered for 30 days from your
original date of purchase. After this time, there is a flat,
per incident fee of $65.00. As an alternative to paying for
support per incident, we offer an annual support plan for
$399. Assistance for DNS setup and other non-SmartMax related
issues is also available and charged at a rate of $95.00 per
hour. Turnkey installations are $150 per product. |
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